Frequently Asked Questions
Everything you need to know about shopping with Ro&Zo.
What is the Ro&Zo return policy?
We offer a 28-day return period from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How long does shipping take and what are the costs?
Standard UK delivery takes 3-5 working days and is free on orders over £150. For orders under £150, a flat rate of £3.95 applies. Next-day delivery options are also available at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link and reference number to monitor your parcel's progress via our courier partner.
Where can I find your size guide?
You can find our comprehensive size guide on every product page. We design our collections to be true to size, but we recommend checking specific measurements for the best fit.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal, Apple Pay, and Klarna for buy now, pay later convenience.